1. Information We Collect

We may collect the following personal information when you interact with our website, make a purchase, or subscribe to our text messaging program:

• Name

• Email Address

• Phone Number

• Billing and Shipping Information

• Booking and Appointment Details

• Communication Preferences

We collect this information through forms on our site, scheduling tools, payment processors, and SMS opt-ins.

2. How We Use Your Information

We use your information to:

• Confirm appointments and send service reminders

• Process payments and complete purchases

• Provide updates on your orders or services

• Respond to customer service inquiries

• Send promotional messages, offers, and updates (only if you opt-in)

3. Text Messaging & SMS Policy

By providing your mobile number and opting in to receive text messages from Soak & Sage, you agree to receive messages related to your appointments, services, and occasional promotions.

• Message frequency may vary

• You can opt out at any time by replying STOP

• For help, reply HELP or contact us using the info below

• Message and data rates may apply

SMS content is not shared with third parties or affiliates for marketing purposes.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your data may be shared only in the following situations:

• With service providers and vendors necessary to operate our business (e.g., booking platforms, payment processors)

• If required by law or legal process

• To protect the rights, property, or safety of Soak & Sage, our customers, or others

5. How We Protect Your Information

We use industry-standard security practices to protect your personal information, including:

• Secure Socket Layer (SSL) technology on our website

• Regular software and server updates

• Limiting access to personal data to authorized personnel only

6. Data Retention

We retain personal information only as long as necessary to provide our services or as required by law. After that, your information is securely deleted.

7. Your Choices & Rights

You may:

• Opt out of marketing messages at any time

• Request access to your personal information

• Ask us to correct, update, or delete your information

• Withdraw your SMS consent by replying STOP

To make a request, please contact us at the email or phone number listed below.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Please check back periodically for any changes.

9. Contact Us

If you have questions about this policy or your personal data, contact us at:

Soak & Sage
Email: [email protected]
Phone: (425) 657-3659